Refunds & withdrawal
Last updated: 2026-10-26
30-day money-back guarantee
In addition to your statutory rights, we refund a Pro licence if you ask within 30 days of purchase, without giving a reason. Email support@swplugins.com with your order number. The refund is paid through Gumroad to your original payment method. The licence key is deactivated, and you must stop using the Pro edition. This voluntary guarantee does not limit your statutory rights.
Right of withdrawal (consumers)
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Matthias Lange, Lange Industrial Design, Vürfelser Kaule 16, 51427 Bergisch Gladbach, Germany, email: support@swplugins.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The reimbursement is processed through Gumroad.
Early expiry for digital content
For digital content not supplied on a tangible medium, the right of withdrawal expires early if we have begun performance after you expressly consented to us beginning before the end of the withdrawal period, acknowledged that you thereby lose your right of withdrawal, and received a confirmation of this (§ 356 (5) BGB). The 30-day money-back guarantee above applies in any case.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To: Matthias Lange, Lange Industrial Design, Vürfelser Kaule 16, 51427 Bergisch Gladbach, Germany, email: support@swplugins.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*): Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.